Frequently asked questions

Live In Care FAQ

24/7 live-in care, offering personalised support in the comfort of your own home.

Private Care FAQ

We offers bespoke private care services, tailored to meet your specific health and lifestyle needs.

Respite Care FAQ

Short-term respite care, providing trusted support while caregivers take a well-deserved break.

Dementia Care FAQ

We provide specialised dementia care, offering tailored support to ensure safety, comfort, and dignity.

Live in Care FAQ

Live-in care provides continuous, round-the-clock care with the same caregiver residing in the client’s home. This differs from visiting or hourly care, where different carers come at set times. The consistency of having one dedicated carer allows for a deeper understanding of the client’s needs, preferences, and routines, offering a more personalised and familiar experience.​

Yes, live-in care can cater to a wide range of medical needs, including chronic illnesses, post-surgery recovery, and dementia care. Caregivers are trained to handle complex care requirements, ensuring clients receive the appropriate medical and personal care at home.

If you feel the carer isn’t the right fit, most agencies, including SWL Care Haven, will work with you to replace the carer promptly. Agencies ensure that carers are matched based on skills and personality, but should any issues arise, you will have the support to make adjustments quickly.

You may be eligible for government support to help cover the cost of live-in care, depending on your financial situation and care needs. SWL Care Haven will guide you through available funding options, including NHS Continuing Healthcare and Attendance Allowance. Additionally, we will help you understand if you qualify for Personal Independence Payment (PIP) or Carer’s Allowance, depending on your circumstances.

At SWL Care Haven, we support you through the entire process by providing transparent advice and liaising with relevant authorities to ensure you access all available financial support. Whether you’re entitled to local authority funding or need assistance exploring self-funding options, we are here to make the process as smooth as possible.

Private Care FAQ

Yes, SWL Care Haven’s private care services are designed to accommodate a wide range of medical conditions, including dementia, Parkinson’s disease, and post-operative recovery. Our highly trained carers provide specialised care, including medication management and mobility support, ensuring your medical needs are fully addressed while allowing you to remain at home​.

Private care at SWL Care Haven is incredibly flexible. Care can be arranged for as little as a few hours a day or full-time live-in care, depending on your needs. Our care plans are continuously reviewed and adapted to accommodate any changes in health or personal circumstances, ensuring that you receive the right level of support at all times​.

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Yes, depending on your situation, you may qualify for financial assistance such as NHS Continuing Healthcare, Attendance Allowance, or Personal Independence Payment (PIP). SWL Care Haven helps you navigate available government funding options and supports you throughout the application process, ensuring you understand the funding available to make private care more affordable.

Respite Care FAQ

Yes, at SWL Care Haven, we understand that emergencies or unforeseen circumstances may require urgent respite care. We offer flexible and rapid arrangements for respite care, ensuring your loved one receives immediate support. Whether it’s a family emergency, illness, or an urgent need for a break, our team is ready to provide professional care with minimal notice.

Yes, we prioritise maintaining your loved one’s routine during respite care. SWL Care Haven ensures that the care we provide mirrors their daily activities and preferences, from meal times to personal care routines, so they feel comfortable and secure while you are away​

Absolutely. SWL Care Haven specialises in providing respite care for individuals with dementia, Parkinson’s, or other complex medical needs. Our carers are trained to offer specialised care, ensuring that all medical and personal care needs are met during the respite period​.

You may be eligible for government funding or financial assistance through options like NHS Continuing Healthcare, Carer’s Allowance, or Attendance Allowance. SWL Care Haven can guide you through these options, helping you understand what you’re entitled to and assisting with the application process. Our team will provide clear advice on both government support and private payment options to ensure respite care is accessible and affordable.

Dementia Care FAQ

Dementia care at SWL Care Haven focuses on creating a safe, nurturing environment that encourages routine and familiarity, which can greatly reduce anxiety and confusion for individuals with dementia. Our carers provide meaningful activities that stimulate cognitive function and help maintain social connections, improving the overall well-being and quality of life of your loved one​.

At SWL Care Haven, we create personalised care plans that adapt to the individual’s stage of dementia. Our carers work closely with families to develop routines that align with the individual’s preferences and daily needs, offering help with personal care, medication, and emotional support. We also incorporate activities designed to maintain cognitive function and engage the individual in meaningful way.

Receiving dementia care at home allows individuals to remain in a familiar and comforting environment, which can reduce anxiety and confusion. SWL Care Haven provides personalised, one-on-one care that helps individuals maintain their routine, improving their sense of security. Additionally, being at home enables family members to remain closely involved, ensuring the care provided aligns with their loved one’s needs​.

There are several funding options available to support dementia care, including NHS Continuing Healthcare, Attendance Allowance, and Personal Independence Payment (PIP). SWL Care Haven helps guide families through the funding application process, ensuring you understand and access the financial support available to make dementia care more affordable.

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