Skip to content
open hours: 09:00 AM
close hours: 05:00 pM
contact@swlcarehaven.co.uk
Facebook
Instagram
Youtube
Linkedin
Search
Home
Services
After Hospital Care
Live In Care
Private Care
Respite Care
Dementia Care
Pers
Over
About Us
Contact
Contact Us
Complaint
FAQ
Home
Services
After Hospital Care
Live In Care
Private Care
Respite Care
Dementia Care
Pers
Over
About Us
Contact
Contact Us
Complaint
FAQ
Call us
Enquire
Submit Your Complaint
Complaint Form
Please enable JavaScript in your browser to complete this form.
-
Step
1
of 3
Name
*
Email
*
Phone Number (Optional but recommended)
Preferred Contact Method
*
Select preferred contact method
Email
Phone
Letter / Postal Mail
Next
Are you
*
Resident
Service User
Family Member
Friend
Visitor
Other
Please specify
*
Location of Service
*
SWL Care Haven - Branch A
SWL Care Haven - Branch B
Other
Please specify location
*
Type of Concern
*
Quality of Care
Staff Behaviour
Professionalism
Health & Safety
Facilities & Cleanliness
Billing / Payments
Privacy / Data Protection
Other
Please specify concern
*
Date of Incident
*
Time of Incident
Details of Complaint
*
Have you raised this issue with staff already?
Yes
No
Who did you speak to and when?
*
Desired Outcome
Apology / Acknowledgement
Explanation of what happened
Improvement to services
Refund / Financial Resolution
Other
Please specify desired outcome
*
Attach Supporting Evidence
Click or drag files to this area to upload.
You can upload up to 5 files.
Previous
Next
Confirmation of truthfulness
*
I confirm the information provided is true to the best of my knowledge.
Consent to use personal details for investigation
*
I consent to SWL Care Haven using my personal details to investigate and respond to my complaint.
Receive updates about progress
I would like to receive updates about the progress of my complaint.
Message
Submit
Request a call back
Your name
Email
Phone Number
Position of the Roles
Carer
Driver
Admin
Supervisor
Manager
What can we help you with?
By clicking send you agree to us using the information provided to manage your enquiry. If enquiring on behalf of someone else, you must obtain their consent to provide us with their information.
Send my enquiry
Your name
Email
Phone Number
What can we help you with?
Please enter the first part of your postcode to help us manage your enquiry
By clicking send you agree to us using the information provided to manage your enquiry. If enquiring on behalf of someone else, you must obtain their consent to provide us with their information.
Send my enquiry
Request a call back
Your name
Email
Phone Number
Type of Assessment
Live In Care
Private Care
After Hospital Care
Respite Care
Emergency Care
Home Care
What can we help you with?
By clicking send you agree to us using the information provided to manage your enquiry. If enquiring on behalf of someone else, you must obtain their consent to provide us with their information.
Send my enquiry